Return & Refund Policy
Last Updated: October 14, 2026
1. Business Information
This website, zavirar.com, is owned and operated by Shenzhen Senpu Technology Co., Ltd. under the brand name ZAVIRAR.
| Business Information | Details |
|---|---|
| Brand Name | ZAVIRAR |
| Legal Company Name | Shenzhen Senpu Technology Co., Ltd. |
| Business Address | Room 467A, Beike Building, No. 59 Gaoxin South 9th Road, Gaoxin Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China |
| Website | https://zavirar.com |
| Customer Support Email | service@zavirar.com |
| Customer Support Phone | +86 12588631496 |
| Customer Support Hours | Monday–Friday, 9:00 AM–6:00 PM PDT |
| Brand Representative | Chen Haimei |
This policy explains the return, refund, and replacement procedures for purchases made through zavirar.com. It applies to our eyebrow makeup, eye makeup, and other cosmetic products, subject to the terms below and applicable consumer protection laws.
2. Return Window
Eligible purchases may be returned within 180 calendar days from the date you receive your order.
The 180-day return period begins on the date you actually receive the product, not the date you place your order or the date the order is shipped.
To request a return, you must contact us at service@zavirar.com within this 180-day period. Please include your order number and the item you wish to return.
We recommend keeping your order confirmation and delivery information until your return or refund request has been resolved.
The 180-day return window does not eliminate any additional rights you may have under applicable law.
3. Return Eligibility
We review return requests based on the product's condition, the reason for the return, and applicable law.
3.1 Change of Mind or Personal Preference
If you wish to return a product because you changed your mind, selected the wrong shade, or no longer need the item, please contact us within the 180-day return window.
Where reasonably possible, return the product with its original packaging, accessories, and proof of purchase.
For cosmetic products, hygiene, product integrity, and safety considerations may affect the available return options. If a product has been opened or used, please contact customer support before sending it back so we can review the specific circumstances.
Any applicable restrictions must be consistent with this policy and applicable law. We will communicate the available options when reviewing your request.
3.2 Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
Provide your order number, a description of the issue, and clear photographs or videos where available.
We will review the information and provide an appropriate resolution, which may include a replacement, refund, or return arrangement.
For an issue attributable to a damaged, defective, incorrect, or materially misdescribed product supplied by us, we will provide an appropriate resolution without additional return shipping costs to you for that issue.
3.3 Products With Missing Items or Packaging Damage
If your order arrives with missing items or damaged packaging, please contact service@zavirar.com with your order number and supporting photographs, if available.
We will review the circumstances and determine an appropriate solution based on the issue and applicable law.
Packaging damage that does not affect the product may be assessed differently from damage that affects product safety, usability, or integrity.
4. How to Request a Return
To request a return, follow these steps:
Step 1: Contact Customer Support
Email service@zavirar.com with the subject line “Return Request.”
Step 2: Provide Your Order Details
Include the following information:
-
Your order number.
-
The product name and quantity you wish to return.
-
The reason for the return.
-
Clear photographs or videos if the product is damaged, defective, incorrect, or materially different from its description.
Step 3: Wait for Instructions
Our customer support team will review your request and explain the available return options, any applicable return shipping arrangements, and the appropriate return address.
Step 4: Send the Return, If Required
If your return is approved and a physical return is required, follow the instructions provided by our customer support team.
Please retain your return tracking information and shipping receipt until the matter is resolved.
Do not send a return before receiving instructions from our customer support team.
5. Return Address
The return address may differ from our business registration address.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return address and shipping instructions.
Please do not send returned products to our business registration address unless we expressly instruct you to do so.
Sending a return to an unapproved address may delay processing or prevent us from locating the package promptly.
6. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
6.1 Preference-Based Returns
For returns due to personal preference or a change of mind, customers are responsible for return shipping costs, provided this arrangement is permitted by applicable law.
Please confirm the applicable shipping arrangements with our customer support team before sending the product back.
Original shipping charges, if any, will be handled in accordance with the applicable refund terms and legal requirements.
6.2 Damaged, Defective, Incorrect, or Misdescribed Products
If the product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate return or other resolution without additional return shipping costs to you for that issue.
Please contact service@zavirar.com before arranging a return so we can provide the appropriate instructions.
6.3 Return Shipping Responsibility
Customers should use a trackable shipping service when sending a return, where available, and retain proof of shipment.
If a return is lost in transit, please contact us with the tracking information so we can review the circumstances and determine the appropriate next steps.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.
7. Refund Policy
7.1 Refund Eligibility
Refund eligibility depends on the reason for the return, the condition of the product, the outcome of the return review, and applicable law.
If a refund is approved, we will notify you of the decision and the next steps.
Where a replacement or another resolution is appropriate, our customer support team will explain the available options.
7.2 Refund Processing Time
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
The time it takes for the funds to appear in your account may depend on your payment provider, bank, or financial institution.
If a refund has been approved but has not appeared after the applicable processing period, please contact service@zavirar.com with your order number and refund confirmation details, if available.
If a return does not require the product to be shipped back, we will communicate the applicable refund process and expected timing when confirming the resolution.
7.3 Original Payment Method
Refunds will generally be issued to the original payment method used for the purchase, where supported by the payment provider.
If the original payment method is no longer available or a refund cannot be completed through it, please contact us. We will review the available options in accordance with the payment provider's procedures and applicable law.
7.4 Shipping Charges and Taxes
Any refund of original shipping charges, taxes, or other amounts will be determined according to the reason for the return, the applicable checkout terms, and applicable law.
Where a refund is required because of our error or a product issue attributable to us, we will provide the appropriate remedy without imposing charges that would be inconsistent with this policy or applicable law.
7.5 Partial Refunds
A partial refund may be considered where appropriate and permitted by applicable law, based on the circumstances of the order and the product.
We will explain the reason for any proposed partial refund before finalizing the resolution. We will not impose undisclosed or unreasonable restocking fees.
8. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, contact service@zavirar.com to request a review for a replacement or another appropriate resolution.
Please provide your order number and supporting photographs or videos where available.
Replacement availability may depend on stock and product availability. If the requested replacement is unavailable, we will explain the available alternatives, which may include a refund where appropriate.
For a request to exchange a product because of a shade selection or personal preference, please contact customer support. We will review the request under the applicable return terms.
9. Order Cancellations
If you wish to cancel an order, contact service@zavirar.com as soon as possible and include your order number.
Cancellation requests depend on the order's processing and fulfillment status. We cannot guarantee cancellation once an order has entered fulfillment or has been dispatched.
If an order has already shipped, you may contact us to request a return under the 180-day return policy.
If we cancel an order after collecting payment, we will arrange any applicable refund to the original payment method, subject to payment-provider procedures and applicable law.
We will not impose an undisclosed cancellation fee.
10. Shipping Issues and Missing Packages
If your package is delayed, appears to be lost, or has tracking information that has not been updated for an extended period, please contact service@zavirar.com.
Include your order number and tracking information, if available. We will review the available information and help determine the appropriate next steps.
If tracking shows that a package has been delivered but you have not received it, please contact us rather than assuming that no assistance is available.
We will review the circumstances and work with you on an appropriate resolution. A delivery scan alone does not automatically prevent us from reviewing a missing-package claim.