FAQ

Last Updated: October 14, 2026

Business Information

Brand Name: ZAVIRAR
Legal Company Name: Shenzhen Senpu Technology Co., Ltd.
Brand Representative: Chen Haimei
Business Address: Room 467A, Beike Building, No. 59 Gaoxin South 9th Road, Gaoxin Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China
Official Website: https://zavirar.com
Customer Support Email: service@zavirar.com
Customer Support Phone: +86 12588631496
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

ZAVIRAR is an online cosmetics brand operated by Shenzhen Senpu Technology Co., Ltd. This FAQ provides information about ordering, payments, shipping, delivery, returns, refunds, cancellations, and customer support.

1. General Questions

1.1 What Is ZAVIRAR?

ZAVIRAR is an online cosmetics brand offering makeup and beauty products. Our website is https://zavirar.com.

1.2 Who Operates the ZAVIRAR Website?

The website is owned and operated by Shenzhen Senpu Technology Co., Ltd., under the ZAVIRAR brand name.

Our business and customer support information is provided at the top of this page.

1.3 How Can I Contact Customer Support?

You can contact our customer support team using the following official channels:

  • Email: service@zavirar.com

  • Phone: +86 12588631496

  • Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Please include your order number when contacting us about an existing order.

2. Ordering and Payment

2.1 How Do I Place an Order?

Browse the products on zavirar.com, add your selected items to your shopping cart, and proceed to checkout.

Enter your shipping information, select an available shipping method, and complete payment using one of the payment methods offered at checkout.

Please review your order details, shipping address, and total charges before submitting your order.

2.2 Will I Receive an Order Confirmation?

After your payment is successfully confirmed, an order confirmation email should be sent to the email address you provided at checkout.

If you do not receive your confirmation, check your spam or junk folder. If you still cannot locate it, contact service@zavirar.com with the email address used for your purchase and any available order details.

2.3 Can I Change or Cancel My Order?

Please contact service@zavirar.com as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist before fulfillment or dispatch. However, changes and cancellations cannot be guaranteed once an order has entered fulfillment or has been shipped.

If your order has already shipped, you may request a return under our Return & Refund Policy.

If we cancel an order after collecting payment, any applicable refund will be issued to the original payment method, subject to payment-provider procedures and applicable law.

We do not impose undisclosed cancellation fees.

3. Shipping and Delivery

3.1 Where Does ZAVIRAR Ship?

ZAVIRAR currently offers shipping to eligible destinations in the United States.

Available shipping methods and destination eligibility are displayed at checkout. Delivery availability may vary depending on the destination and fulfillment arrangements.

3.2 How Much Does Shipping Cost?

Our United States shipping rates are as follows:

Shipping Method Eligible Order Amount Shipping Fee
Standard Shipping $1.00–$38.99 $2.99
Free Standard Shipping $39.00–$48.99 Free
Express Shipping $0.00–$48.99 $5.99
Free Express Shipping $49.00 and above Free

The available options and final shipping charges shown at checkout apply to your order.

Orders or configurations outside the ranges listed above are subject to the shipping options displayed at checkout.

3.3 How Long Does Order Processing Take?

Our target order processing time is 1–3 business days after payment has been successfully confirmed.

Processing time is separate from transit time. Weekends, applicable public holidays, inventory issues, payment verification, and unusually high order volumes may affect processing.

3.4 How Long Does Delivery Take?

Estimated transit times begin after your order has been processed and dispatched.

  • Standard Shipping: Estimated 7–12 business days after dispatch.

  • Express Shipping: Estimated 3–7 business days after dispatch.

These are estimated transit times, not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, customs procedures where applicable, and other logistical factors.

Including the target processing period, the approximate total time from payment confirmation is:

  • Standard Shipping: Approximately 8–15 business days.

  • Express Shipping: Approximately 4–10 business days.

These estimates exclude weekends and applicable public holidays and may be affected by circumstances outside our reasonable control. If a different estimate is displayed for your order at checkout or in your shipping confirmation, please refer to the information provided for that specific shipment.

3.5 When Will I Receive Tracking Information?

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Tracking updates may take some time to appear after dispatch. If you have not received tracking information or cannot access your tracking link, contact service@zavirar.com with your order number.

3.6 Can I Change My Shipping Address?

Contact us as soon as possible if your shipping address is incorrect.

We will make reasonable efforts to help before dispatch, but we cannot guarantee address changes once fulfillment or shipment has begun.

If a package is returned because of an incorrect or incomplete address, we will review the situation and communicate the available options and any applicable reshipment charges before proceeding.

3.7 What Should I Do if My Package Is Delayed?

First, check the latest tracking updates.

If your shipment has exceeded its estimated delivery window or its tracking information has not updated for an extended period, contact service@zavirar.com.

Please include your order number and tracking number, if available. We will review the information and help determine the appropriate next steps.

3.8 What if My Package Is Marked as Delivered but I Have Not Received It?

Check your usual delivery location, mailbox, parcel locker, building reception, or other appropriate delivery areas. You may also contact the carrier for additional delivery information.

Please contact us if your package remains missing. We will review the circumstances and, where appropriate, work with the carrier to investigate.

A carrier's delivery scan does not automatically prevent us from reviewing your claim.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another reasonable solution.

3.9 Where Are Orders Shipped From?

The shipping origin may vary depending on inventory availability and fulfillment arrangements. We do not promise that every order will ship from a United States warehouse.

For international shipments, customs procedures or import requirements may affect delivery times. Any applicable duties, taxes, or import charges will be handled according to the information presented at checkout and applicable law.

4. Returns and Refunds

4.1 What Is Your Return Policy?

Eligible purchases may be returned within 180 calendar days from the date you receive your order.

The 180-day return period begins on the date you actually receive the product, not the date you place your order or the date it is shipped.

To initiate a return, contact service@zavirar.com within the applicable 180-day period.

Please provide your order number, the product you wish to return, and the reason for your request.

4.2 How Do I Request a Return?

Follow these steps:

  1. Email service@zavirar.com with the subject line “Return Request.”

  2. Include your order number, product details, and reason for the return.

  3. If the product is damaged, defective, or incorrect, include photographs or videos where available.

  4. Wait for our customer support team to review your request and provide return instructions.

  5. If a physical return is required, send the product to the return address provided by our team.

Please do not send a return before receiving instructions. Our business registration address is not automatically the return address.

4.3 Can I Return a Product if I Change My Mind?

You may request a return within the 180-day return window if you change your mind or no longer need the product.

For cosmetics, product condition, packaging, hygiene, and safety considerations may affect the available return options, particularly for opened or used items.

Contact our customer support team before sending back an opened or used cosmetic product. We will review your request under the applicable policy and consumer protection requirements.

4.4 What if I Receive a Damaged, Defective, or Incorrect Product?

Contact service@zavirar.com as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs or videos where available.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or return arrangement.

For issues attributable to a damaged, defective, incorrect, or materially misdescribed product supplied by us, we will provide an appropriate resolution without additional return shipping costs to you for that issue.

4.5 Who Pays for Return Shipping?

For preference-based returns, customers are responsible for return shipping costs where permitted by applicable law.

For products that arrive damaged, defective, incorrect, or materially different from their description, we will provide an appropriate return or other resolution without additional return shipping costs to the customer for that issue.

Please contact us before arranging a return so that we can provide the correct instructions.

4.6 When Will I Receive My Refund?

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If a return does not require the product to be shipped back, we will communicate the applicable refund process and expected timing when confirming the resolution.

4.7 Will My Original Shipping Fee Be Refunded?

Refunds of original shipping charges, taxes, and other amounts depend on the reason for the return, the applicable checkout terms, and applicable law.

If the issue results from our error or a product problem attributable to us, we will provide the appropriate remedy without imposing charges inconsistent with our policy or applicable law.

4.8 Can I Exchange a Product?

If you receive a damaged, defective, or incorrect product, contact service@zavirar.com to request a replacement or another appropriate resolution.

For exchanges based on personal preference, such as selecting a different shade, contact us to review the available options.

Replacement availability depends on stock and product availability. If a replacement is unavailable, we will explain the alternatives, which may include a refund where appropriate.

4.9 What if My Return Is Not Eligible?

If we determine that a return request cannot be approved, we will explain the reason where appropriate and advise you of any available options.

Return eligibility is assessed under our Return & Refund Policy and applicable law. Nothing in this FAQ limits any consumer rights or remedies that cannot legally be excluded.

5. Product and Customer Support Questions

5.1 How Can I Ask About a Product?

For questions about product details, availability, or other product-related information, email service@zavirar.com.

Please identify the product and describe your question so we can assist you.

5.2 What Should I Include in My Support Email?

For an order-related inquiry, please include:

  • Your order number, if available.

  • The email address used at checkout.

  • A brief description of your question or issue.

  • Relevant tracking information or photographs, if applicable.

Please do not send unnecessary sensitive personal information or complete payment card details by email.

5.3 When Is Customer Support Available?

Our customer support hours are:

Monday–Friday, 9:00 AM–6:00 PM PDT

Response times may vary depending on inquiry volume, public holidays, and the nature of your request.

We aim to respond during our stated support hours and appreciate your patience.

6. Privacy and Website Information

6.1 How Is My Personal Information Used?

We use personal information as reasonably necessary to process orders, arrange delivery, handle payments, respond to inquiries, manage returns and refunds, maintain website security, and fulfill applicable legal obligations.

For more information, please review our Privacy Notice available through the website.

6.2 How Can I Submit a Privacy Request?

For questions about personal information or to submit a privacy request, email service@zavirar.com.

We will review and respond to requests in accordance with applicable privacy laws.

6.3 Where Can I Find Your Store Policies?

Our core policies are available through the website, including:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Notice

  • Terms of Service

  • Contact Us

These policies should be read together for the complete terms applicable to your purchase.